
The Support Center
A regional nonprofit financial intermediary.
Paula McCoy, Past CEO of the Support Center
I was a new CEO entering an organization that had experienced some instability. I engaged Skillful Means to help me develop a new vision that included seeing the Support Center, its member credit unions and their members (customers) become financially self-sufficient and thrive.
Once the vision was clear, we developed action steps and a structure to reach goals that supported the vision.
Teri coached me as I worked through obstacles to get desired results, build a team and implement my plan.
I was very happy with the results which included developing a financial sustainability structure for the Support Center, Generations Community Credit Union
and
the credit union members. In two years we made significant financial progress toward these goals and manifesting the vision.
Perhaps the most important outcome of my work with Skillful Means is that it deepened my commitment to
achieve
meaningful results, even when it was really hard. Deepening my commitment helped me to accomplish more than I thought possible. It also helped immeasurably as we overcame many different obstacles, both in the environment and in my own mind.
About our Partner
The Support Center was a statewide non-profit financial intermediary that partnered with Community Development Credit Unions to build their capacity in providing small business and mortgage loans creating economic opportunity in under-served markets.
Challenge
Paula was a new CEO taking on this role during a period of intense change for the financial industry and for the Support Center in particular who had dismissed their last CEO. Her challenge was to establish herself quickly as a leader and develop a vision she could use to move the Center forward toward financial sustainability.