Regional YMCA turns $9 million loss around to $1 million in net revenue in 12 months during COVID.

Case Study

Challenge:

COVID decimates the YMCA’s business model, prompting mass re-organization that severely challenged staff causing big spikes in turnover and massive revenue loss.

Proven Solution:

Client engaged in HIGOL’s 6-part approach in a multi-phased engagement over 12 months to deeply engage front line leaders in planning and innovating for the future of the Y.

Results:

Revenue stabilized, communication improved, teams became more cohesive and empowered. Organization went from a $9 million loss to a $1 million in net revenue in 12 months.

“Teri asks clarifying questions we never thought of asking ourselves. Clarity makes all the difference when going through massive change.”
- Chief Human Resource Officer, YMCA
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