Regional YMCA turns $9 million loss around to $1 million in net revenue in 12 months during COVID.

Case Study


COVID decimates the YMCA’s business model, prompting mass re-organization that severely challenged staff causing big spikes in turnover and massive revenue loss.

Proven Solution:

Client engaged in HIGOL’s 6-part approach in a multi-phased engagement over 12 months to deeply engage front line leaders in planning and innovating for the future of the Y.


Revenue stabilized, communication improved, teams became more cohesive and empowered. Organization went from a $9 million loss to a $1 million in net revenue in 12 months.

“Teri asks clarifying questions we never thought of asking ourselves. Clarity makes all the difference when going through massive change.”
- Chief Human Resource Officer, YMCA
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